Return and Exchange Policy

At Elijah James Resort wear, every garment is thoughtfully crafted exclusively for you. Each piece is made to order with exceptional care, ensuring the quality and attention to detail your family deserves. Because of this personalized process, we kindly ask that you review your order carefully before completing your purchase.

Our Promise

Your satisfaction is at the heart of everything we do. If your order does not arrive as intended due to an error on our part, we will make it right with a replacement or a full refund.

Eligible for a Replacement or Refund

We are pleased to offer a replacement or full refund if:

  • Your item arrives damaged or defective.

  • You receive an incorrect item, size, or design due to our error.

  • Your order has a manufacturing defect.

To help us resolve your request promptly, please contact us within 7 days of receiving your order and include your order number along with clear photographs of the item.

Made Especially for You

As each Elijah James Resort wear piece is created specifically for your order, we are unable to accept returns or offer refunds for:

  • Orders placed in the incorrect size selected by the customer.

  • Incorrect shipping information provided during checkout.

  • Changes of mind after production has begun.

  • Minor variations in print placement or color caused by different screen settings or the handcrafted production process.

We encourage you to review our size guide carefully before placing your order. If you have any questions, our team is always happy to assist before your purchase.

Refund Processing

Once your request has been approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the transaction.

Order Changes & Cancellations

Because every garment is made exclusively for you, orders may only be modified or cancelled before production begins. Once production has started, we are unable to make changes or cancel the order.

We're Here to Help

Should you have any questions or concerns, our customer care team is here to assist you with warmth and professionalism.

When contacting us, please include:

  • Your order number

  • A brief description of the issue

  • Photos of the item (if applicable)

Thank you for choosing Elijah James Resort wear. We are honored to create timeless resort wear that accompanies your family's most memorable journeys.

Frequently asked questions

Are your garments made to order?

Yes. Every Elijah James Resort wear piece is thoughtfully crafted especially for your order. This allows us to maintain exceptional quality while reducing unnecessary waste.
How long will it take to receive my order?

Please allow approximately 8–15 business days for your order to be carefully produced, prepared, and delivered. Delivery times may vary depending on your location and shipping carrier.
How can I track my order?

Once your order has been shipped, you'll receive a confirmation email containing your tracking number. Tracking information may take up to 48 hours to update after shipment.
What if I ordered the wrong size?

Please review the size chart carefully before placing your order. Since each garment is made to order, we cannot accept returns for incorrect sizes selected during checkout.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.